In an effort to do our part to limit the risk of COVID-19 spread, and to reduce the risk of contamination to our clients, patients and staff we are introducing some temporary measures to our day to day operation.
We will remain open for our usual business hours, (unless otherwise posted in clinic); however, effective immediately we will be suspending our complimentary service days that we offer. This should help with the “social distancing” in our waiting area. As many of you know, these days do get a little hectic!
We have increased our cleaning and sanitation efforts in all areas of our clinic to ensure we have a safe working environment.
Any of our clients whom have traveled in the past two weeks or have symptoms of illness, regardless of how mild, are asked to notify us prior to their appointment. If you have travelled to a high-risk area or have any signs of respiratory illness, we ask that you do not come into our clinic.
With the new guidelines regarding precautionary self – quarantine after travel outside of Canada, if you need to bring you’re sick pets to us;
1. Please call us for an appointment and when you are outside the clinic, one of our staff members will bring your pet inside for examination. Our doctor will communicate with you by phone, and your pet will be reunited with you at your vehicle.
2. If you need to pick up food or medication but have traveled recently or have symptoms of illness, please call ahead to place your order. When you are notified the food or medication is ready for pick up, you can pay for your purchase by phone. Upon arrival at the clinic please call us, stay in your vehicle and a staff member will bring your purchases outside to you.
We know that your pets are important to you, we want to continue to help them. Our goal is to ensure that we all stay healthy and safe and we truly appreciate your help and support.