To our valued clients:
We would like to thank you, our clients, for your continued support and understanding whilst we have come to terms with COVID-19. As most of you know, we have implemented many precautionary measures to safeguard not only yourselves, our patients, our staff but also our community during this unprecedented time we all live in.
The doctors and management of Rockwood Veterinary Clinic continue to be responsible for ensuring the health and safety of our staff, clients and patients while mitigating all risks of exposure to COVID 19. Even though allowing clients into the clinic may be permitted under the provincial reopening plan (July 16th, 2021), individual clinics must decide for themselves when they feel comfortable allowing clients to enter, while ensuring provincial standards are met.
As much as would love to see our clients back in the clinic, we will be continuing with curbside care for the foreseeable future and will re-evaluate later in the year. Lack of space, as well as the number of staff we have working at any given time, makes it difficult to maintain social distancing and can add stress to the team while they work to provide the best patient care during very busy days in the clinic. We thank you in advance for your understanding during a very challenging time. We look forward to welcoming you in the clinic soon.
During the COVID-19 pandemic the hours of operation, services and procedures at Rockwood Veterinary Clinic have changed.
We are currently open for appointments Monday thru Friday 9.00am to 5.00pm and Saturdays 9.00am to 2.00pm. We are continuing to provide care for sick animals and critical cases. We will service your emergency situations to the best of our ability as we have always done. We are continuing to modify and update procedures for your safety. For those of you who have had reason to visit the clinic you will know how hard our staff have been working to service your pet’s needs. They all work willingly, diligently, cheerfully, and out of compassion for you our clients and your furry friends. We are extremely thankful for the great team we have!
When arriving at the clinic for any appointment or product pick up, proceed to the front door from the ramp side of the building – the opposite side to the driveway. We request one client on the deck at any time. Follow the one way arrows and appropriate social distancing. Proceed to the front door and please be patient, we will be with you as soon as possible. Exit the deck to the right and down the steps.
If you have an appointment please endeavor to arrive on time. Please keep in mind that we will only allow clients into the building under dire circumstances. For routine appointments we will bring your pet into the clinic for examination/diagnostics/treatment at the front door. Exiting the deck to the right and down the steps, please return to your vehicle. Wait for our call. No treatments will be done without your permission. We ask that while you are waiting please refrain from using your cell phone so that we can connect with you in a timely manner. Pet pick up will be at the back door.
Please note that medication/product/food pick up will only be available for pick up on Wednesday evenings between 5.00pm and 7.00pm and Saturdays between 2.00pm and 4.00pm to avoid the times when we are seeing regular patients. Please call us to order in advance and keep in mind that necessary supplies may take up to a weeks notice. Visa, Mastercard or debit payments are the preferred method of payment. We will also accept e-transfer payments arranged and made in advance of order pick up.
Vaccine clinics are being held on Monday evenings between 5.00pm and 7.00pm and Tuesday and Thursday evenings between 5.00pm and 8.00pm when our regular appointments are over for the day. This will ease some of the client congestion and allow social distancing to continue.
Please be patient with our staff as they are working hard to service your pet’s needs. We are doing everything we can to minimize wait times, however some things do take longer. We are also still experiencing a higher than normal volume of calls to the clinic and our staff are working hard to answer the calls in a timely manner. We thank you for your continued patience and understanding at this time. We are doing everything in our power to help you and your pets during these exceptional times.
If you have any questions or concerns please call us at 519 856 9002 or email us at email@example.com
We hope that you and your families remain safe and healthy.